Retail Innovation Blog

Latest Posts

  • Agenda Update: RIC18 Features 6 Focused Retail Tracks

    To help attendees get the most out of the educational agenda at the 2018 Retail Innovation Conference (RIC), sessions have been divided into six retail-focused tracks. Breakout sessions on Monday, May 1 and Tuesday, May 2 will feature presentations aligned with the following topic areas: Digital Strategies; Marketing/Customer Engagement; Retail Innovations; Customer Experience; Omnichannel Commerce; […]

  • Macy’s Tries Out Pop-Up Marketplaces In 10 Stores

    Department stores have long played host to store-within-a-store setups, but Macy’s is taking the concept further with its embrace of a non-traditional format — in-store pop-up shops. The department store is opening up 10 pop-up stores across the U.S. called “The Market @ Macy’s,” according to a report from CNBC. The pop-ups are part of a marketplace concept […]

  • Exclusive Q&A: How 1-800-Flowers.com Is Gearing Up To Be The ‘Go To’ Gifting Solution

    1-800-Flowers.com aims to be the “easiest go-to solution for all gifting needs” across its many brands, which include Harry & David, The Popcorn Factory, 1-800-Baskets.com and Simply Chocolate. It’s a high-stakes goal, but the 41-year-old brand is gearing up by enhancing its web site; deepening its work with new platforms such as Google Assistant; and […]

  • Q&A With Michael Moore: Applying Grocery Experience To Wireless Retailing

    As Chief Experience Officer at Victra, the largest authorized Verizon retailer in the U.S., Michael Moore has a broad range of responsibilities, including: New e-Commerce efforts to help drive “clicks to bricks”; Standardizing merchandising and supply chain management for the 1,150 Victra stores, which can differ significantly in store design and assortment; Store manager training […]

  • RIC18 Early Bird Registration Is Open

    The 2018 Retail Innovation Conference (RIC18), set for May 1-2 in New York City, is offering a limited-time discount of up to $400 for retailer attendees who book early. Don’t miss the key elements that make this event a must-attend for retail executives each year: Compelling Speakers: The initial speaker lineup for RIC18 features executives […]

  • Q&A With Jet.com’s Josh Wais: Innovators Take The Smart Risks

    In a presentation during the 2017 Retail Innovation Conference, Josh Wais, Emerging Technology and Strategy Lead at Jet.com, shared five key takeaways retailers needed to heed if they want to survive and thrive in the midst of constantly shifting consumer preferences. The RTP team recently reconnected with Wais who shared his thoughts on innovation, leveraging […]

  • TUMI’s Charlie Cole: Last-Click Attribution Just Isn’t Enough

    Charlie Cole, Chief Digital Officer of TUMI, doesn’t mince words about the limitations of last-click marketing attribution: “If you’re managing your marketing spend on a last-click basis, I hope you work in luggage, because I want to compete against you,” he said during his lively presentation at the 2017 Retail Innovation Conference. “It’s just not […]

  • #RIC17 Panel: Rethink Competition To Spotlight The Customer 

    Research from Deloitte demonstrates that the retail industry is undergoing significant disruption — both positive and negative. Bankruptcies, store closings and financial woes have shaken the industry, yet Kasey Lobaugh, Chief Retail Innovation Officer at Deloitte reported that holiday 2016 also was the strongest retail holiday season since 2011. “Over the holiday, we found both […]

  • RIC17: CIOs Must Foster Collaboration To Spearhead Digital Transformation

    As consumers continue shifting to digital channels for their shopping needs, retailers — particularly their CIOs — must spearhead technology developments throughout the organization. But many of these CIOs often struggle with handling an “us vs. them” dynamic that persists between IT departments and other business units. Retailers must evolve past this mindset, said Martha […]

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