Retail Innovation Blog

Latest Posts

  • Exclusive Q&A: How 1-800-Flowers.com Is Gearing Up To Be The ‘Go To’ Gifting Solution

    1-800-Flowers.com aims to be the “easiest go-to solution for all gifting needs” across its many brands, which include Harry & David, The Popcorn Factory, 1-800-Baskets.com and Simply Chocolate. It’s a high-stakes goal, but the 41-year-old brand is gearing up by enhancing its web site; deepening its work with new platforms such as Google Assistant; and […]

  • Q&A With Michael Moore: Applying Grocery Experience To Wireless Retailing

    As Chief Experience Officer at Victra, the largest authorized Verizon retailer in the U.S., Michael Moore has a broad range of responsibilities, including: New e-Commerce efforts to help drive “clicks to bricks”; Standardizing merchandising and supply chain management for the 1,150 Victra stores, which can differ significantly in store design and assortment; Store manager training […]

  • RIC18 Early Bird Registration Is Open

    The 2018 Retail Innovation Conference (RIC18), set for May 1-2 in New York City, is offering a limited-time discount of up to $400 for retailer attendees who book early. Don’t miss the key elements that make this event a must-attend for retail executives each year: Compelling Speakers: The initial speaker lineup for RIC18 features executives […]

  • Q&A With Jet.com’s Josh Wais: Innovators Take The Smart Risks

    In a presentation during the 2017 Retail Innovation Conference, Josh Wais, Emerging Technology and Strategy Lead at Jet.com, shared five key takeaways retailers needed to heed if they want to survive and thrive in the midst of constantly shifting consumer preferences. The RTP team recently reconnected with Wais who shared his thoughts on innovation, leveraging […]

  • TUMI’s Charlie Cole: Last-Click Attribution Just Isn’t Enough

    Charlie Cole, Chief Digital Officer of TUMI, doesn’t mince words about the limitations of last-click marketing attribution: “If you’re managing your marketing spend on a last-click basis, I hope you work in luggage, because I want to compete against you,” he said during his lively presentation at the 2017 Retail Innovation Conference. “It’s just not […]

  • #RIC17 Panel: Rethink Competition To Spotlight The Customer 

    Research from Deloitte demonstrates that the retail industry is undergoing significant disruption — both positive and negative. Bankruptcies, store closings and financial woes have shaken the industry, yet Kasey Lobaugh, Chief Retail Innovation Officer at Deloitte reported that holiday 2016 also was the strongest retail holiday season since 2011. “Over the holiday, we found both […]

  • RIC17: CIOs Must Foster Collaboration To Spearhead Digital Transformation

    As consumers continue shifting to digital channels for their shopping needs, retailers — particularly their CIOs — must spearhead technology developments throughout the organization. But many of these CIOs often struggle with handling an “us vs. them” dynamic that persists between IT departments and other business units. Retailers must evolve past this mindset, said Martha […]

  • Post-Merger Culture Clashes Can Imperil Innovation

    The very nature of a successful startup is that it offers something different from the status quo. That difference can be in the products it makes, the technology it uses — even the way it advertises and sells a boring commodity item. The cheeky advertising campaigns used to promote Dollar Shave Club was a big […]

  • New Rules And Realities For The Modern Enterprise: RIC17 Recap

    The 2017 Retail Innovation Conference brought together key innovators and disruptive leaders who shared best practices and predictions for the short- and long-term future of retail. Executives from Moosejaw, Walmart, Gilt, Fabletics, Walgreens and many more covered the hottest retail topics, including: Experiential vs. Transactional Marketing Continuity-Based Retail Powering CX and Personalization with VoC Online […]

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