Agenda

Monday, May 9

2:00pm – 5:00pm
NYC Store Tours

With so many speakers and sessions lined up for #RIC16, we have decided to move the Store Tours event to Monday, May 9, 2-5pm. #RIC16 Store Tours now features 4 different self-guided tour options in different NYC neighborhoods. And we’ve gamified the event to help raise money for RetailROI! You’ll be able to tweet to donate from the different store locations.
Learn More

Tuesday, May 10

7:45am
Advisory Board Breakfast
By Invitation Only (7:45am – 8:45am)

8:00am
Registration & Breakfast (8:30am-9:00am: 1:1 Inspiration Meetings)

9:00am
Welcome to #RIC16
Debbie Hauss, Editor-in-Chief, Retail TouchPoints

09:15am
Retail Disruption Case Study: Building A Big Brand With A Small Budget
Kevin Lavelle, CEO, Mizzen+Main
Jen Lavelle, CMO, Mizzen+Main

09:45am
Using Human Data And Reciprocity Of Value For CX Innovation
David Page, SVP, Brand Strategy & Research, Rent The Runway
Ernan Roman, President, ERDM; Author, Voice of the Customer Marketing

10:15am
Networking Break and 1:1 Inspiration Meetings

10:45am
Innovation Labs
Topic-focused, hands-on workshops

Description

Lab #1: Customer Analytics – ThoughtWorks

Lab #2: Mobile Commerce – Usablenet

Lab #3: Omnichannel / Endless Aisle – iQmetrix

Lab #4: Digital Signage – Reflect Systems

11:30am
Retail Innovator Awards Luncheon

1:45pm
Driving Revenue & Retention From Referral Programs
Jenna Klebanoff, Director of CRM and Retention Marketing, Casper
Alison Ehrmann, VP, Consumer Marketing, Fresh Direct
Marissa Ellstein, Senior Product Manager, American Express
Moderator: Debbie Hauss, Editor-in-Chief, Retail TouchPoints

2:35pm
CEO Panel: Insights From Innovator Award Winners
Shawn Nelson, CEO, Lovesac
Jerry Hum, CEO, Touch of Modern
Moderator: Greg Girard, Program Director, World-Wide Omni-Channel Retail Analytics Strategies, IDC

3:20pm
Retail For Social Good: Strategies & Benefits Of Cause Marketing
Marci Zaroff, Founder, Under The Canopy
Bridget Burns, Social Media Strategist, Tom’s of Maine
Mary Holahan, Digital Marketing Manager, Dick’s Sporting Goods
Kane Calamari, President, Ace Hardware Foundation
Moderator: Greg Buzek, President, IHL Services

4:05pm
Closing Keynote and Panel Retail Disrupted: Using Empirical Market Share Data To Measure Industry Disruption
Kasey Lobaugh, Chief Retail Innovation Officer, Deloitte Consulting
Lance Thornswood, Senior Director, Omnichannel, JCPenney
Scott Moore, former SVP, Marketing Best Buy

4:55pm
Day 1 Wrap Up
Debbie Hauss, Editor-in-Chief, Retail TouchPoints

5:00pm
Cocktail Reception

Evening
Taste of New York / Group Dinners At Top Manhattan Eateries
By Invitation Only (6:00pm – 10:00pm)

Retail Innovation VIP Dinner hosted by Google
When? Tuesday at 8:00pm ET
Where? Sparks Steak House, 210 E 46th St, NYC
Register Now

Wednesday, May 11

8:00am
Registration & Breakfast

9:00am
Welcome and Intros
Debbie Hauss, Editor-in-Chief, Retail TouchPoints

9:05am
Opening Keynote: Positive Disruption: Triggering Interest Through Experiential Retail
Ken Hughes, Founder, Glacier Consulting; Leading Consumer and Shopper Behaviouralist

Description
Will retail banking exist at all in 5 years time? Will 3D-printing destroy IKEA’s modular furniture business? Will replenishment economy businesses like The Dollar Shave Club and Amazon’s Dash Button change how shoppers think about buying, re-wiring their decision making processes? Will machine-to-machine and IoT take over buying decisions, or alter them so that they cannot be as easily influenced?

Retail used to be simple. It was about stocking and displaying quality products for shoppers to consider and
buy. If that is all you are doing today, either in-store or online, you will soon feel the cold wind of irrelevance. In today’s retail environment, it is in the Experiential delivery where most of the customer value and differentiation is added. How we bring the offer to life in-store or on-line and make it relevant to the shoppers lifestyle on an individual basis is key. Disruption is all around but many retailers still lose incremental sales by not fully understanding the new shopper DNA, the need to personalize and the need to build emotive loyalty.

Nowadays, to differentiate your retail or brand offer you have to deliver at PACE – a Personalized Authentic Contextual Experience. Experiential Equity is what shoppers demand and expect. It is time retail took more risks. In this keynote we will explore what this means for the future of retail innovation and why retail needs to re-think its value proposition.

10:00am
Innovation Labs
Topic-focused, hands-on workshops

Description

Lab #5: Internet of Things – Software AG

Lab #6: Referral Marketing – Extole

Lab #7: Store Analytics – Prism Skylabs

Lab #8: Operational Efficiency – Google Apps for Work

10:40am
Creating Operational Efficiencies And Digital Transformation At Shoes Of Prey
Jodie Fox, Co-founder & Chief Creative Officer, Shoes Of Prey

Description
Shoes of Prey has changed the way women shop for shoes. Moving beyond traditional retail, Shoes of Prey is creating the store of the future and bringing product to market that cannot be found anywhere else – pairing women with the perfect shoes that they create themselves.

Join Co-founder and Chief Creative Officer, Jodie Fox, for a conversation on how her business is connecting business intelligence to technology to deliver epic customer experiences to millions around the world and to empower their associates to work in real-time, from anywhere, at anytime.

11:10am
Networking Break and 1:1 Inspiration Meetings

11:40am
Panel: Meet The Disruptors
Sharon Klapka, Director of Business & Brand Development, Adore Me
Colin Hunter, CEO, Alton Lane
Ruth Hartman, Chief Merchandising Officer, Le Tote
Moderator: Alicia Fiorletta, Content Strategist, Retail TouchPoints

12:20pm
Lunch / Topic Table Discussions

2:00pm
Retail Disruption Case Study: Brand Growth Success Story
Barry Beck, Founder and COO, Bluemercury

2:45pm
Networking Break & 1:1 Inspiration Meetings

3:20pm
Strategy Session: Best Practices For Retail Location-Based Technologies
Lee Summers, Marketing/Technology Manager, Nebraska Furniture Mart
Aaron Dane, Retail Experience & Innovation Manager, Point Inside

4:05pm
Payment Disruption
Eric Shea, Partner, Kurt Salmon
Vibhav Prasad, SVP, Innovation, Global Acceptance and Merchant Products, MasterCard
Moderator: Adam Blair, Executive Editor, Retail TouchPoints

Description
Most retailers see chip-enabled payment cards as just a necessary evil for meeting EMV requirements. But there can be real-world benefits for merchants beyond greater security. Contactless payments, loyalty integration, simplified returns and reduced digital cart abandonment are just a few of the possibilities that can be extracted from chip card technology.

4:50pm
Closing Keynote: The Death of Pureplay Retail
Maureen Mullen, Co-Founder, Chief Strategy Officer, L2, Inc.

5:20pm
#RIC16 Wrap Up / Takeaways
Debbie Hauss, Editor-in-Chief, Retail TouchPoints

Evening
Taste of New York / Group Dinners At Top Manhattan Eateries
By Invitation Only (6:00pm – 10:00pm)

Prism Cocktail Reception at STORY
When? Wednesday at 7:00-9:00pm ET
Where? STORY, 144 10th Ave, NYC
Register Now

Agenda

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